Trusted by Australians Across the Continent

Don't just take our word for it – hear from thousands of satisfied Australian customers who've experienced our exceptional service and comprehensive protection firsthand.

4.8

Average Rating from 15,000+ Reviews

94%

Customer Retention Rate

Award-Winning

Service Recognized by Industry Bodies

Map of Australia with glowing points indicating widespread customer satisfaction
Our reach extends from Perth to Sydney, serving all states and territories with dedication.

Genuine Reviews from Real Customers

Real customers, real protection, real peace of mind. Our success is measured by the stories of Australians whose lives we've helped protect and restore when it mattered most.

Portrait of Sarah Jones
Sarah J.

Homeowner, Melbourne, VIC

Verified

"After a pipe burst and flooded our kitchen, AusInsure Pro made the claims process so simple and stress-free. The assessor was at our home within 24 hours, and the repairs were approved incredibly quickly. We were back to normal sooner than we ever expected. Truly grateful for their efficient service and clear communication throughout."

Portrait of David Cheung
David C.

Small Business Owner, Brisbane, QLD

Verified

"Our small café faced significant disruption during unforeseen local roadworks. Our business interruption policy with AusInsure Pro was a lifesaver. Their team understood our unique challenges and processed our claim with professionalism and speed, allowing us to keep our doors open and our staff employed. Highly recommend for any business owner in Australia."

Portrait of Emily Roberts
Emily R.

Rural Property Owner, Adelaide, SA

Verified

"Living remotely, it's vital to have an insurer who understands the unique risks we face. When a severe hailstorm damaged our farm's infrastructure, AusInsure Pro provided immediate support. Their regional team was incredibly helpful, guiding us through the process and ensuring our claim was handled efficiently. A truly reliable partner for rural Australia."

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When Protection Mattered Most

Community rebuilding after bushfire with support workers

Bushfire Recovery: Rebuilding Homes and Hope

In the aftermath of devastating bushfires, our dedicated claims team mobilised rapidly to support families and businesses across affected regions. One family in NSW saw their home completely destroyed. Within days, our assessors were on site, providing immediate relief and expediting their claim. We connected them with local builders and offered extensive psychological support, ensuring they could begin rebuilding their lives without further financial strain. Their new home stands as a testament to resilience and our unwavering commitment.

— The Australian Family, NSW Read Full Story
Business team collaborating, secure data systems

Cyber Protection: Securing Business Futures

A Brisbane-based tech startup recently experienced a sophisticated ransomware attack, threatening their critical intellectual property and client data. Our cyber insurance not only covered the financial losses but, more importantly, provided immediate access to a team of cybersecurity experts. They helped contain the breach, recover data, and strengthen their defenses, minimising downtime and protecting their reputation. This proactive support meant the difference between recovery and potential closure.

— Innovate Solutions Co., QLD Read Full Story
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Industry Recognition and Awards

Our commitment to excellence and customer satisfaction doesn't go unnoticed. We are proud recipients of several prestigious industry awards.

Service Excellence Award trophy
Customer Service Excellence Award

Awarded by the Australian Insurance Association, 2023

Gold shield award for superior claims handling
Best Claims Handling Provider

Recognized by Financial Review Magazine, 2022 & 2023

Innovation award featuring a lightbulb icon
Digital Innovation in Insurance

Australian Digital Awards, 2021

What Our Customers Value Most

We continuously analyze your feedback to improve. Here's what consistently stands out in your praise:

Infographic showing customer satisfaction breakdown with features like 'Prompt Claims' and 'Personalized Service'
Key drivers of customer satisfaction, based on thousands of survey responses.
  • Prompt & Clear Communication

    Our customers consistently praise our transparent and timely updates during claims and inquiries.

  • Empathetic & Professional Service

    From policy advice to claims resolution, our team provides understanding and expert assistance.

  • Reliable & Comprehensive Coverage

    Australians trust our policies to deliver real protection when it truly matters, for both personal and business needs.

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