Need help or have questions?

Our local Australian team is here to provide the personal attention you deserve. Whether you're exploring insurance options or need immediate assistance with a claim, our experienced team provides prompt, professional support tailored to your specific needs.

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Connect With Us Your Way

Instant Live Chat

Speak directly with our insurance specialists for immediate answers to your questions, right now.

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Phone Support

Direct lines for sales, claims, and customer service. Speak to a friendly expert.

  • Sales: 1300 AUS-SALE
  • Claims: 1300 AUS-CLAIM
  • Support: 1300 AUS-HELP
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Email Us

Send us a detailed inquiry. We aim for an average response time under 2 hours.

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Video Consultations

Book a virtual meeting with an expert for complex insurance needs and tailored advice.

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24/7 Emergency Hotline

For urgent claims or immediate assistance outside business hours, our dedicated team is ready.

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Get Personalised Assistance

Use our smart inquiry form to help us direct your request to the right specialist quickly. Whether it's a new quote, a claim, or a policy update, we've got you covered.

Visit Us Across Australia

For in-person assistance and consultations, find an AusInsure Pro office near you. Our teams are ready to welcome you.

Interactive map displaying AusInsure Pro office locations across major Australian cities.
— Our Interactive Map: Click locations for details & appointments —

We have local offices ready to serve you in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. Each location offers personalised consultations and specific expertise relevant to its region.

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Manage Your Insurance Online

Access our secure customer portal to manage your policies, track claims, make payments, and access essential documents anytime, anywhere.

Screenshot of a modern, user-friendly insurance customer portal dashboard showing policy details, claim status, and payment options.
— Your Policy, Your Control: Secure 24/7 Access —
  • Policy Management
    View policy details, update information, and renew with ease.
  • Claims Tracking
    Monitor the status of your claims in real-time, upload documents securely.
  • Secure Payments
    Manage billing details and pay premiums online with confidence.
  • Resource Hub
    Access FAQs, coverage calculators, and educational content.
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24/7 Emergency Assistance

When the unexpected happens, AusInsure Pro is here. Our dedicated emergency team is available around the clock to provide immediate support and claim assistance.

1300 AUS-HELP

For urgent situations including natural disasters, accidents, or critical incidents requiring immediate attention.