Three Decades of Protecting Australian Dreams

For over three decades, we've been the insurance partner Australians turn to when protection matters most. From humble beginnings after the severe bushfires of '91, we evolved into a comprehensive national provider, steadfast in our commitment to transparency, local expertise, and genuine care.

Our Journey: Key Milestones in Australian Insurance

1992: Founded Amidst Recovery

Established in Sydney as 'AusInsure', helping communities rebuild after significant natural disasters, setting our foundational commitment to rapid response and empathetic claims handling.

2005: Expanding National Footprint

Opened offices in Melbourne, Brisbane, and Perth, solidifying our presence across Australia and deepening our understanding of diverse regional risks. Achieved 50,000 active policies.

2012: Digital Transformation & AusInsure Pro Launch

Launched our innovative online portal, streamlining policy management and claims. Rebranded to 'AusInsure Pro' to reflect our commitment to professional and proactive protection.

2020: Responding to Modern Challenges

Introduced new specialty coverages including cyber protection and enhanced natural disaster policies, reflecting Australia's evolving risk landscape. Achieved a 94% customer retention rate.

Our Values Drive Every Decision

Our deep Australian roots, unwavering commitment to customer service, and comprehensive understanding of local risks make us the ideal insurance partner for individuals and businesses across the continent.

Transparency

Clear, jargon-free policies and upfront pricing. We ensure you understand your coverage without hidden exclusions, from initial quote to claims settlement.

Local Expertise

Our team understands Australian-specific risks, climate patterns, and regulatory nuances, offering tailored advice that truly protects what matters most down under.

Customer-First

From easy application to human-centered claims processing, your peace of mind is our priority. We are here when you need us most, with compassion and efficiency.

Community Commitment

We invest in local communities through sponsorships, disaster response partnerships, and educational initiatives, fostering resilience across Australia.

Innovation

Continuously developing new products and digital solutions to address emerging risks and lifestyle changes for modern Australians, keeping you ahead of concerns.

Led by Australia's Insurance Experts

Sarah Jensen

Chief Executive Officer

With over 25 years in the Australian insurance sector, Sarah brings a wealth of experience in risk management and customer advocacy. She holds an FSAA and is a recognized leader in disaster recovery strategies.

FSAA Certified Disaster Recovery Expert

David Chen

Chief Underwriting Officer

David leads our underwriting strategies, leveraging 20 years of data analytics and actuarial science. His expertise ensures competitive and robust policy offerings across all Australian states.

Actuarial Fellow Risk Analytics

Dr. Emma Williams

Head of Community Engagement

With a background in environmental science and community development, Emma spearheads our initiatives to support Australian communities in disaster preparedness and recovery.

Environmental Scientist Community Relations

Supporting Australian Communities

Emergency services personnel assisting a family after a natural disaster, showing community support — Partnering with local emergency services to provide rapid relief and support during natural disaster recovery efforts across Queensland.

Local youth soccer team cheering with AusInsure Pro banner in the background — Sponsoring grassroots sports clubs and community art programs in regional New South Wales to foster local talent and community spirit.

Adults learning about risk management in a workshop setting, led by an instructor — Delivering free workshops on risk management and insurance literacy to small businesses and residents in South Australia.

Indigenous community members participating in a cultural exchange program — Developing culturally appropriate insurance services and employment opportunities in partnership with Indigenous communities in the Northern Territory.

Industry Recognition and Customer Trust

Award trophy with 'Customer Service Excellence' written on a plaque

AusInsure Excellence Award 2023

Recognized for outstanding customer service and rapid claims processing by the Australian Insurance Industry Association.

Innovation award featuring abstract interconnected lines and glowing light

Digital Innovation Leader 2022

Awarded for our groundbreaking digital claims portal and user-friendly mobile application by National Tech Awards of Australia.

Trusted Choice Customer Rating

Consistently high ratings on independent review platforms, reflecting our commitment to transparent and reliable customer experiences.

Innovating for Australia's Future

We are not just reacting to the future; we are actively shaping it. Our commitment to innovation drives us to constantly evolve our services and technology to better serve Australians.

Investing in AI-driven digital claims processing for faster, fairer resolutions.
Leading climate change adaptation research with Australian universities, developing preventative insurance solutions.
Expanding our suite of cyber protection products to safeguard businesses and individuals in an increasingly digital world.
Developing personalized insurance products to match Australia's diverse and changing lifestyles.

Abstract representation of future technology and data streams, symbolizing innovation

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